Guest Services Cashier

Join the Circus!

The exact origin of Two Bit Circus is unknown, but clues abound. Some say it was put here as a social experiment by time travelers from the future. Others insist it’s been created by robots. Perhaps the most popular theory is that an inspired band of mad scientists, visual artists and storytellers somehow came together to weave multiple disciplines into the coolest entertainment venue ever. Whatever you believe, you’ll discover an unforgettable interactive digital playground of amusements.

We're an entertainment venue with a full bar, kitchen, VR and arcade games!

The role is part time at $16.04/hr to start with review after 90 days. The role is eligible to participate in the tip pool from special events. 

Job Summary:

You will welcome and register guests, answer questions about experiences, maintain and update records, obtain payments, make reservations, collect guest experience feedback, and secure lost and found items.

In accordance with the LA County Ordinance for Family Entertainment Centers and the City of Los Angeles October 7, 2021 vaccine ordinance, by November 4, 2021, all Carnies must provide proof of full vaccination. In certain circumstances, Carnies may be eligible for exemptions based on medical conditions or sincerely-held religious beliefs. Exempt Carnies will be required to adhere to alternative precautions. 

Primary Duties & Responsibilities:

• Willingness to accept the most effective role;
• Responsible for providing exceptional guest service at Two Bit Circus;
• Ensures proper selling techniques and strategies are utilized to maximize revenues when selling games, story rooms, or other VR experiences;
• Welcome guests by greeting, answering phones, responding to requests; may assist with taking food orders and pouring beer from a tap in the Boxcar Cafe or selling VR tickets;
• Check-in guests by obtaining or confirming guest experience preferences, verifying any reservations in the system, providing information to guests about their reserved experience, and a general overview of the guest experiences throughout the park;
• Direct guests to the location of their reserved experience, if applicable;
• Collect revenue by credit card and other methods of payment; Ensures proper cash handling procedures are followed at all times;
• Secure guest’s lost valuables by managing the lost and found;
• May assist with tidying the restrooms, which includes but is not limited to, sweep the floor, wipe down the countertop, empty trash receptacles as needed, restock supplies; Follow the restroom cleaning schedule;
• Responsible for the promotion of a safe and professional workplace through consistently adhering to policies and procedures as outlined in the Two Bit Circus SOPs and Two Bit Circus Handbook;
• Additional duties as assigned.

Qualifications:

• Position is based in Los Angeles;
• Previous hospitality or hosting experience preferred;
• Previous experience in cash handling preferred;
• Must be flexible regarding schedule, as it is based on business demands;
• Education: High School diploma or equivalent preferred; 
• Applicants must be currently authorized to work in the United States on a full-time basis;
• Requires regular and predictable attendance;
• Requires successful completion of a criminal background check.

Physical Requirements:

The physical requirements listed below are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will be regularly required to:

• Work days, nights, and/or weekends as required;
• Work in a noisy, fast-paced environment with distracting conditions;
• Move about facility and stand for long periods of time;
• Read and utilize hand and finger dexterity to hand write and/or type;
• Talk and hear;
• Lift and carry up to 10 pounds;
• Must have regular and predictable attendance.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.